Community Guidelines

Drivzu is built on the belief that everyone deserves access to quality driving instruction in a safe and supportive environment. These Community Guidelines apply to all users of the platform, including students, instructors, and accompanying drivers.

We expect every member of the Drivzu community to act with respect, professionalism, and integrity. These guidelines help ensure that interactions on the platform remain positive and constructive for everyone.

By using Drivzu, you agree to follow these guidelines. Violations may result in content removal, account restrictions, or permanent suspension, as outlined in Section 7 below.

All Drivzu users are expected to uphold the following standards of behaviour:

• Courtesy and respect: Treat all users, whether students or instructors, with courtesy and respect. Disagreements should be handled calmly and professionally.
• Punctuality: Be on time for lessons and appointments. If you are unable to attend, cancel or reschedule as early as possible through the platform.
• Honest communication: Provide accurate information about yourself, your qualifications, your availability, and your experience. Do not misrepresent any material facts.
• Constructive feedback: When leaving reviews or providing feedback, be specific, fair, and constructive. Feedback should help improve the experience for the whole community.
• Respect for privacy: Do not share personal information about other users outside the platform without their explicit consent. This includes phone numbers, addresses, and photographs.

Reviews are a vital part of the Drivzu marketplace. They help learner drivers find the right instructor and help instructors build their reputation. We are committed to maintaining review integrity in compliance with the EU Omnibus Directive.

Verification

All reviews on Drivzu are verified against completed bookings. This means:

• Only users who have completed a lesson through a verified Drivzu booking can leave a review for that instructor.
• We use technical measures to ensure each review corresponds to a genuine, completed transaction.
• The review submission date and the corresponding booking reference are recorded for transparency.

Prohibited review practices

The following review practices are not permitted:

• Fake reviews: Submitting reviews for lessons that did not take place, or submitting reviews on behalf of another person.
• Incentivised reviews: Offering or accepting payment, discounts, or other incentives in exchange for a review without clearly disclosing the incentive within the review itself.
• Review manipulation: Attempting to inflate or deflate ratings through coordinated, misleading, or fraudulent activity.

Review removal

Drivzu may remove reviews that contain any of the following:

• Defamatory, libellous, or knowingly false statements
• Hate speech, discriminatory language, or personal attacks
• Content that is irrelevant to the lesson or instructor experience
• Personal information about others (phone numbers, addresses, etc.)
• Spam, advertising, or promotional content

If your review is removed, you will be notified with an explanation. You may appeal review removal decisions by contacting report@drivzu.ie.

The following types of content are strictly prohibited on Drivzu, including in reviews, messages, profile descriptions, and any other user-generated content:

• Illegal content: Any content that violates applicable laws, including content that promotes or facilitates illegal activities.
• Hate speech and discrimination: Content that attacks, demeans, or incites hatred against individuals or groups based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, age, or any other protected characteristic.
• Personal information: Sharing personal information of other users or third parties without their consent, including names, addresses, phone numbers, email addresses, or photographs.
• Spam and commercial solicitation: Unsolicited advertising, promotional material, or attempts to redirect users away from the Drivzu platform.
• Impersonation: Pretending to be another person, instructor, or organisation, or creating misleading accounts.
• Sexually explicit content: Any sexually explicit or pornographic material.
• Threats and harassment: Content that threatens, intimidates, bullies, or harasses any individual.

The following behaviours are not permitted when using the Drivzu platform:

• No-shows without notice: Repeatedly failing to attend confirmed lessons without providing advance notice or cancelling through the platform.
• Safety violations: Any behaviour during a lesson that endangers the safety of the student, instructor, other road users, or pedestrians. This includes attending lessons under the influence of alcohol or drugs.
• Discrimination: Refusing to provide or receive instruction based on protected characteristics such as race, gender, religion, nationality, disability, or sexual orientation.
• Harassment: Any form of harassment, whether verbal, physical, or online, directed at any user of the platform.
• Fraud: Providing false information, using stolen payment methods, filing fraudulent refund claims, or any other deceptive practices.
• Sharing login credentials: Sharing your account login details with others or using another person's account. Each user must maintain their own account.

If you encounter content or behaviour that violates these Community Guidelines, we encourage you to report it promptly. You can report violations in the following ways:

• In-platform reporting: Use the report button available on reviews, messages, and user profiles to flag content directly.
• Email: Send a detailed report to report@drivzu.ie, including the content or behaviour you are reporting, the user involved (if known), and any supporting evidence.

Our response timeline

When you submit a report, here is what to expect:

• Acknowledgement: We will acknowledge receipt of your report within 2 business days.
• Investigation: We will review the reported content or behaviour and may contact you for additional information.
• Resolution: We aim to resolve reports within 10 business days. For complex cases, we will keep you informed of progress.
• Outcome notification: You will be notified of the outcome of your report, including any actions taken.

All reports are treated confidentially. We will not disclose the identity of the reporter to the reported user unless required by law.

Violations of these Community Guidelines are handled through a graduated enforcement process:

• Warning: For first-time or minor violations, we will issue a written warning explaining the violation and the expected corrective action.
• Temporary suspension: For repeated violations or more serious breaches, your account may be temporarily suspended for a defined period. During suspension, you will not be able to book or conduct lessons.
• Permanent ban: For severe violations, persistent misconduct, or conduct that poses a safety risk, your account may be permanently terminated.

Right to appeal

If you believe an enforcement action was taken in error, you have the right to appeal. To submit an appeal:

• Email legal@drivzu.ie within 14 days of the enforcement action.
• Include your account details, the enforcement action you are appealing, and your reasons for the appeal.
• Appeals are reviewed by a member of our team who was not involved in the original decision.
• You will receive a response to your appeal within 10 business days.

Drivzu is committed to fair, transparent, and consistent content moderation in compliance with the EU Digital Services Act (DSA).

• Human review: All content moderation decisions that result in content removal or account restrictions are reviewed by a human moderator. Automated tools may be used to flag potentially violating content, but final decisions are made by people.
• Transparency: When content is removed or an account action is taken, we provide a clear explanation of the reason for the decision and the specific guideline that was violated.
• Consistency: We apply these guidelines consistently across all users and all types of content. No user receives preferential treatment.
• Annual transparency reporting: In accordance with the Digital Services Act, we publish information about our content moderation activities, including the number of reports received, actions taken, and appeal outcomes.

If you have questions about our content moderation practices, please contact us at legal@drivzu.ie.

These Community Guidelines should be read alongside our Terms of Service and Complaints Procedure.